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Business Process Reengineering, Mapping and Redesign Services
We provide the following Business Process Mapping and Redesign (BPM) services:
- Business process analysis and mapping using modeling tools such as BRWin, Rational, other UML tools, Oracle Designer, or Visio
- Process improvement workshops
- Business process reengineering recommendations
- Change management support for implementing process change
- Business process modeling
- Gap analysis assessment
- CRUD matrixing of business functional requirements to data elements for gap identification and comparision to systems
Business Process Mapping and Redesign (BPM) training courses:
- Systems Modeling with Oracle Designer
- Process Modeling using Visio
- Process Improvement Workshop
- Custom Workshops on Business Process Mapping
RTC's experts perform business process reengineering using the latest modeling tools, methods and techniques, targeted to client aims and objectives. We utilize Michael Hammer's methods for business process reengineering as well as other relevant approaches, tailoring them to client requirements. Our strategic business process reengineering approach is enterprise-wide and can include concurrently a review of enterprise data requirements (and data modeling).
The objective of business process reenginering is to achieve a fresh perspective on organizational tasks. In a "redesigned" business process, activities are managed as a single, coordinated operation by individuals or teams. Interfaces between activities are improved and the IT emphasis is on supporting value-adding activities and making these more tightly coupled, not minimizing costs by improving efficiency (automation).
BPM is distinguished from traditional IS analysis by a focus on performing work activity in a radically new way, rather than performing the same business process with increased efficiency or effectiveness. The BPM approach focuses on clean-slate, one-time, top-down organizational change with a broad, cross-functional scope. The type of change is both cultural and structural, with the primary enabler being information technology. In general, BPM tends to consist of (variations on) six steps:
- 1. Determine goals for change
- 2. Initiate change
- 3. Diagnose problems with current business process(es)
- 4. Redesign business process activities
- 5. Reconstruct business process
- 6. Evaluate outcomes of change.
The scope of change can be different for different business processes. Processes are normally prototyped and piloted, before being formally adopted.
Successful BPM engagements require high-level sponsorship, as structural and cultural changes are always highly political, as well as a management steering committee to both guide the BPM teams and to preclude or manage organizational conflict. Changes in the reward structure are also closely associated with successful BPM.
Successful BPM Teams
The BPM process is normally best undertaken by a mixed group of people, composed of those with prior experience of BPM, those who actually work in the functional areas being redesigned and IT analysts/system designers.
IT as a BPM Enabler
Implicit in the BPM approach is the idea of using IT to enable and drive business processes. Activities become more tightly-coupled through the sharing of information. The paper trail is reduced and communication (both personal and computer-enabled) becomes more effective.
For more on strategic business process mapping analysis or enterprise information system planning, please contact us.
Renée Taylor Consulting
Tel. 1 (530) 692 2000
Based in Sacramento
Serving California State government clients, other public sector and corporate clients internationally
expert@rt-consulting.com
Copyright ©2001 Renée Taylor Consulting. All rights reserved.
Web Site Design: Volo Studios, Inc.
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